TERMS & CONDITIONS

Effective Date: August 19, 2026
Last Updated: August 19, 2026

These Terms and Conditions (“Terms”) govern your use of wholelashcarechico.com (the “Website”), operated by Whole Lash Care and Rebecca Trento (“Whole Lash Care,” “we,” “us,” or “our”).

By accessing or using this Website, including using links to book an appointment, join a waitlist, inquire about services, or purchase or inquire about a gift certificate, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the Website.

1. About Whole Lash Care

Whole Lash Care is a beauty-services business located inside Livvy & Co Salon at:

1 Williamsburg Lane, Suite A
Chico, California 95973

Whole Lash Care provides lash and brow services, including lash extensions, lash fills, lash lifts and tints, and brow lift and tint services.

The Website provides general information about Whole Lash Care, services, pricing, availability, booking, promotions, and related offerings.

Information provided through the Website is for general informational and promotional purposes and may change without notice.

2. Beauty Services and Individual Results

Beauty and cosmetic services produce different results for different individuals.

The appearance, longevity, retention, curl, color, fullness, symmetry, and other results of lash or brow services may vary based on factors including:

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natural lash or brow condition;
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skin type;
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hair growth cycles;
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lifestyle;
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medications;
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hormonal changes;
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allergies or sensitivities;
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environmental conditions;
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aftercare;
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use of cosmetics, skincare, oils, or other products; and

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individual biological response.
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Photographs, testimonials, before-and-after images, service descriptions, and examples shown on the Website are illustrative only and do not guarantee that you will achieve identical or similar results.

Whole Lash Care does not guarantee a particular aesthetic outcome or a specific period of lash retention.

3. Health Conditions, Allergies, and Contraindications

Certain lash and brow services involve adhesives, dyes, tints, lifting solutions, cosmetic products, or other substances that may cause irritation, sensitivity, or allergic reactions in some individuals.

Before receiving a service, clients are responsible for informing Whole Lash Care of any relevant allergies, sensitivities, medical conditions, eye conditions, skin conditions, medications, recent procedures, previous reactions, pregnancy-related concerns, or other circumstances that may affect the safety or appropriateness of a service.

This may include, without limitation:

known allergies to adhesives, cyanoacrylates, dyes, tints, cosmetics, or related ingredients;

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active eye infections or irritation;
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conjunctivitis;
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recent eye surgery or procedures;
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open wounds or damaged skin around the treatment area;

significant swelling, redness, or inflammation;

previous reactions to lash extensions, lash lifts, brow treatments, or tints; or

conditions that may make it difficult to safely receive or complete a service.

Whole Lash Care may decline, modify, discontinue, or postpone a service if Rebecca reasonably determines that performing the service may be inappropriate or unsafe.

Clients should consult an appropriate licensed medical professional if they have questions about whether a health condition, medication, allergy, pregnancy, or other circumstance makes a service appropriate for them.

Nothing on the Website constitutes medical advice.

4. Allergic Reactions and Sensitivities

Even when professional products and appropriate application techniques are used, an allergic reaction, irritation, redness, itching, swelling, watering of the eyes, sensitivity, or other adverse response may occur.

A person may develop a sensitivity even if they have previously received the same or a similar service without experiencing a reaction.

Patch testing, when offered or appropriate, cannot guarantee that a reaction will not occur during or after a full service.

If you experience significant swelling, pain, vision changes, difficulty breathing, or another potentially serious reaction following a service, seek appropriate medical care promptly.

5. Client Consultation and Consent

Certain services may require clients to complete consultation, intake, consent, waiver, or acknowledgment forms before treatment.

Clients are responsible for providing complete and accurate information.

Whole Lash Care may refuse to perform a service if required forms are not completed or if information provided during consultation indicates that the service may not be appropriate.

Consent to a beauty service does not constitute a guarantee of results.

6. Lash Extension Care and Retention

Lash extensions are applied to natural lashes and naturally shed as the underlying natural lashes progress through their growth cycle.

Retention varies by client.

Factors such as rubbing or pulling lashes, sleeping habits, exposure to excessive heat or moisture, oil-based products, cosmetics, improper cleansing, hormonal changes, medications, natural shedding, and failure to follow aftercare recommendations may affect retention.

Clients are responsible for following aftercare instructions provided by Whole Lash Care.

Whole Lash Care is not responsible for reduced retention or other results caused by failure to follow recommended aftercare or by circumstances outside Whole Lash Care’s reasonable control.

7. Appointment Booking and Third-Party Services

The Website currently directs clients to Square for appointment booking. Other third-party scheduling, payment, communication, or technology services may also be used.

When you book or transact through a third-party service, your use of that platform is also subject to that provider’s own terms, privacy practices, payment policies, and other requirements.

Whole Lash Care is not responsible for third-party platform outages, technical failures, payment-processing errors, security practices, or other acts or omissions of third-party providers to the extent permitted by law.

You are responsible for reviewing the service, date, time, price, and other appointment details before completing a booking.

8. Appointment Policies, Cancellations, and No-Shows

Appointments reserve time specifically for an individual client.

Cancellation, rescheduling, late-arrival, deposit, card-on-file, and no-show policies disclosed during booking or communicated to you in connection with your appointment are incorporated into these Terms.

Clients are responsible for reviewing the applicable booking policies before confirming an appointment.

Whole Lash Care may charge an applicable cancellation or no-show fee when disclosed in advance and permitted by law.

Late arrival may result in a shortened service, modification of the booked service, or cancellation if there is insufficient time to safely and properly complete the appointment.

9. Pricing and Service Availability

We make reasonable efforts to keep Website descriptions and pricing accurate. However, services, prices, appointment lengths, promotions, and availability may change.

If Website information differs from pricing or information presented through the booking system at the time an appointment is scheduled, the information provided during booking will control, subject to applicable law.

Whole Lash Care reserves the right to discontinue or modify services and pricing at any time.

10. Gift Certificates

Gift certificates may be subject to additional terms disclosed at the time of purchase.

Gift certificates are not redeemable for cash except as required by California law.

Loss, theft, expiration, replacement, and redemption of gift certificates will be handled in accordance with applicable California law and any terms disclosed at purchase.

11. Minors

Services for clients under 18 may be subject to parental or legal-guardian consent requirements and may be declined at Whole Lash Care’s discretion where appropriate for the service or circumstances.

A parent or legal guardian may be required to complete consent documentation or remain present depending on the client’s age and the service requested.

12. Photographs and Testimonials

Whole Lash Care may photograph completed services or request testimonials.

A client’s image, likeness, testimonial, or identifying information will not be used for marketing based solely on the client receiving a service. Where legally required or appropriate, separate consent will be obtained for identifiable promotional use.

13. Intellectual Property

Unless otherwise stated, the Website and its original content, including photographs, service descriptions, graphics, logos, branding, designs, videos, and other materials, are owned by or licensed to Whole Lash Care and are protected by applicable intellectual-property laws.

You may view the Website for personal, noncommercial purposes.

You may not reproduce, republish, sell, license, scrape, commercially exploit, modify, or represent Website content as your own without prior written permission, except as permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

14. Acceptable Website Use

You agree not to:

interfere with Website operation or security;

attempt unauthorized access to Website systems;

introduce viruses, malicious software, or harmful code;

use automated systems in a manner that unreasonably burdens the Website;

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impersonate another person;
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submit fraudulent or misleading information;

misuse booking or communication systems; or

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use the Website for unlawful purposes.
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We may restrict access where we reasonably believe misuse has occurred.

15. Third-Party Links and Platforms

The Website may link to Square, social-media platforms, scheduling services, maps, or other third-party websites and services.

These third parties operate independently from Whole Lash Care.

We are not responsible for the content, availability, terms, security, privacy practices, or operation of third-party services.

16. Website Accuracy and Availability

We make reasonable efforts to provide accurate information but do not guarantee that Website content will always be complete, current, accurate, or error-free.

The Website may occasionally be unavailable due to maintenance, technical problems, service-provider outages, or circumstances outside our control.

17. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE WEBSITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND AVAILABILITY, EXCEPT WHERE SUCH WARRANTIES CANNOT LAWFULLY BE DISCLAIMED.

Nothing in these Terms constitutes a waiver of rights that cannot legally be waived.

18. Limitation of Website Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WHOLE LASH CARE, REBECCA TRENTO, AND THEIR EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING SOLELY FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE.

Nothing in these Terms is intended to waive, exclude, or limit liability that cannot legally be waived, excluded, or limited under California law.

These Website Terms do not replace any separate informed-consent form, service waiver, client agreement, booking policy, or other agreement applicable to an in-person service.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Whole Lash Care, Rebecca Trento, and their employees, contractors, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

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your unlawful misuse of the Website;
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your violation of these Terms;
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fraudulent or unauthorized activity conducted through your account or booking;

information or content you submit through the Website; or

your infringement of another person’s rights.

20. Accessibility

Whole Lash Care seeks to make its Website reasonably accessible.

If you experience difficulty accessing Website content or functionality, contact Whole Lash Care at 530-566-0103 and identify the page or feature causing difficulty so we can attempt to assist you.

21. Privacy

Information collected through the Website is handled as described in the Whole Lash Care Privacy Policy.

22. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent permitted by applicable law, legal proceedings arising solely from these Terms or use of the Website will be brought in a court of competent jurisdiction in or serving Butte County, California.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in effect.

24. No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or another right.

25. Changes to These Terms

We may update these Terms periodically to reflect changes to the Website, services, technology, business practices, or applicable requirements.

The “Last Updated” date above identifies the latest revision.

26. Contact Us

Questions concerning these Terms may be directed to:

Whole Lash Care
Rebecca Trento
Located inside Livvy & Co Salon
1 Williamsburg Lane, Suite A
Chico, CA 95973
530-566-0103